Shipping policy

Last updated: September 23, 2026

Where we ship

HomiCares offers free shipping to eligible destinations in North America. Available delivery destinations are shown at checkout.

Orders are fulfilled by third-party suppliers located in Canada, the United States and China. The shipping location depends on the product and availability. Products are not necessarily shipped from the country where the customer lives.

Delivery estimates

Estimated delivery is 7–21 days from the date you place your order, depending on the product and destination.

This is an estimate, not a guaranteed arrival date. Carrier disruptions, customs clearance, weather and incorrect delivery details can affect arrival.

If an order is delayed, contact hello@homicares.com for assistance.

Tracking

We will email your tracking number as soon as your product ships.

Carrier tracking can take time to display its first update. For a missing or stalled shipment, email hello@homicares.com with your order number.

Separate packages

Items in one order may ship separately and have separate tracking numbers.

Incorrect delivery details

Check your delivery address before placing your order and contact us quickly if it needs correction.

We will try to update unfulfilled orders. Changes after dispatch cannot be guaranteed.

Delayed or missing orders

If we cannot ship within the stated timeframe, we will tell you and provide the choices required by applicable law, including the option to cancel and receive a prompt refund when required.

If a package appears delivered but is missing, contact us so we can investigate with the carrier. A delivered scan alone does not end our review.

Contact

Email: hello@homicares.com