Refund policy

Last updated: September 23, 2026

HomiCares accepts return requests for products received broken, damaged or not working. Please contact us within 30 days after delivery at hello@homicares.com with your order number.

This policy does not limit rights or remedies that cannot be restricted under applicable law.

Eligible returns

Our 30-day return policy applies to products received broken, damaged or not working as intended.

We do not accept change-of-mind returns, including because you:

  • Dislike a product;

  • No longer need it;

  • Ordered it by mistake; or

  • Found it cheaper elsewhere.

Damage caused by misuse, improper installation or alteration is not covered by this voluntary policy. Mandatory consumer rights still apply.

How to request a return

Email hello@homicares.com with:

  • Your order number;

  • A description of the problem; and

  • Clear photographs or video where reasonably available.

We will review your request and provide return instructions and the authorized return address if approved.

Do not send the product to the address on its original shipping label unless we specifically instruct you to do so. Pack approved returns securely and retain proof of postage.

Return shipping and refunds

Customers pay return shipping costs where permitted by applicable law. If applicable law requires HomiCares to cover or reimburse those costs, we will do so.

After an approved return is received and inspected, we will notify you of the outcome and issue any approved refund to the original payment method.

Your payment provider may take additional time to post the refund. Contact us if a refund we have confirmed does not appear.

Other order problems

If you receive the wrong item, your order does not arrive, or another order problem occurs, contact us so we can investigate and provide any remedy required by applicable law.

Cancellations

For cancellation requests, email us as soon as possible. Cancellation cannot be guaranteed once fulfillment has begun.

If an order has already shipped, our return eligibility rules apply, subject to mandatory cancellation or other consumer rights.

The 30-day request period does not shorten rights that apply for longer under the law.

Contact

Email: hello@homicares.com

Returns must be sent only to the destination provided after approval.