Where do you ship?
We ship to eligible destinations in North America. Available destinations are shown at checkout.
Is shipping free?
Yes. Shipping is free to eligible destinations.
When will my order arrive?
Estimated delivery is 7–21 days from the date you place your order.
Timing varies by product and destination, and delays can occur. See our Shipping Policy for details.
Will I get a tracking number?
Yes. We will email your tracking number as soon as your product ships. Carrier updates may take time to appear.
Where are products shipped from?
Our suppliers are located in Canada, the United States and China.
The location used for your order depends on the product and availability.
Can I change or cancel an order?
Email hello@homicares.com promptly. Changes and cancellations depend on whether fulfillment has started.
Can I return a product?
Our 30-day return policy covers products received broken, damaged or not working.
Contact hello@homicares.com within 30 days after delivery with your order number and details of the problem.
We do not accept returns for change of mind or because you dislike a product. Mandatory consumer rights remain unaffected.
Who pays for return shipping?
You pay return shipping where permitted by applicable law.
Where the law requires HomiCares to cover or reimburse the cost, we will do so.
Where do I send a return?
Contact us first. We will provide the authorized return destination and instructions after reviewing your request.
Do not send products to the address on their original shipping label unless we instruct you to do so.
What if I receive the wrong item or my order does not arrive?
Email hello@homicares.com with your order number. We will investigate and provide any remedy required by applicable law.
How do I reach support?
Email hello@homicares.com or visit our Contact Us page.
Support is available Monday–Saturday, 8:00 a.m.–4:00 p.m. MDT.